Refund & Return Policy

Effective Date: 02 September 2026

At Athar Collection, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or eligible for return under this policy, you may request a return within the applicable return period.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned with its original packaging, tags, labels, and accessories, where applicable.
Not show signs of use, damage, alteration, washing, or wear.
Be accompanied by the relevant order details or proof of purchase.

Products that do not meet these conditions may not be eligible for a return or refund.

2. Products That May Not Be Eligible for Return

For hygiene and product-quality reasons, certain products may not be eligible for return once opened or used.

This may include:

Opened or used perfumes
Opened or used attars
Opened or used bakhoor or incense products
Products that have been damaged, altered, washed, or used after delivery
Customized or specially prepared products, where applicable

Final non-returnable product list: [TO BE CONFIRMED]

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact Athar Collection as soon as possible.

We may request photographs or videos of the product, packaging, shipping label, or other relevant information to verify the issue.

After verification, we may offer an appropriate resolution, which may include a replacement, return, refund, or another suitable solution.

4. How to Request a Return

To request a return, contact us within 7 days of delivery.

Email: support@atharcollection.com

Phone/WhatsApp: 8866937608 / 9456977189

Please provide your name, order number, product name, reason for the return, and relevant photographs or videos where applicable.

Our team will review your request and provide further instructions.

5. Return Shipping

For products that are damaged, defective, or incorrectly delivered due to an error on our part, Athar Collection may arrange or reimburse reasonable return shipping costs, subject to verification.

For other eligible returns, return shipping charges may be the responsibility of the customer.

Return shipping charges: [TO BE CONFIRMED]

6. Inspection and Approval

Once the returned product is received, Athar Collection will inspect it to determine whether it meets the conditions of this policy.

The inspection process may take approximately 2–5 business days after the returned product is received.

A refund will be processed only after the return has been approved.

7. Refunds

Once your return is approved, the applicable refund will be initiated within 5–7 business days.

The actual time for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment provider or financial institution.

Refunds will generally be issued to the original payment method used for the purchase, where possible.

8. Cash on Delivery Orders

For Cash on Delivery orders, refund arrangements may require additional information from the customer, such as bank account or UPI details.

COD refund process: [TO BE CONFIRMED]

9. Exchanges

Product exchanges may be offered depending on product availability and the reason for the exchange.

Exchange policy: [TO BE CONFIRMED]

If an exchange is unavailable, an eligible refund may be offered in accordance with this policy.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Cancellation window: [TO BE CONFIRMED]

11. Products Purchased on Sale or Promotion

Products purchased during sales, promotions, or special offers may be subject to specific return or refund conditions.

Any applicable restrictions will be communicated at the time of purchase.

Sale/Promotional Product Policy: [TO BE CONFIRMED]

12. Refund Delays

If an approved refund has not appeared within the expected timeframe, please first check with your bank or payment provider.

If the amount is still not received, contact Athar Collection at support@atharcollection.com, and we will assist you.

13. Changes to This Policy

Athar Collection may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised effective date.